Hi, I’m
Diamondlik Feliciano
Sales & Managment
Camden,NJ
Summary
Strategic Sales and Marketing Coordinator offering 3-year background coordinating both marketing and sales activities in Fort Myers, Fl, for four Marriott and 0ne Hilton Property. Polished in developing successful sales strategies and implementing sales tactics. Expertise in SEO and SEM paired with outstanding researching abilities and solid computer skills. Holding the most successful Hotel Cluster in all of South West Florida.
Overview
6
years of professional experience
Work History
Mckibbon HospitalityFort Myers, FL
Sales and Service Coordinator
01.2021 - Current
Job overview
- Maintain Business for four Marriott and one Hilton Properties In Fort Myers
- Recording new leads and maintaining sales database
- Providing regularly scheduled reports from database
- Ensuring model suite(s)/apartment(s) are well maintained and presentable
- Answering telephones; typing, collating and distributing correspondence and other materials
- Organizing, coordinating and assisting in planning of special events, including weekend events; assisting in prospective resident community tours if needed
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Residence Inn MarriottFort Myers, FLORIDA
Front Desk and Mixer Host(Mon.-Wed.)
10.2019 - 12.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Always provide the most highest quality of service to guest and anticipate and exceed guest expectations
- Check guest in and out efficiently and in an friendly manner
- Use guest's name at least twice
- Check guest in and out efficiently and in friendly manner
- Anticipate guest's needs and exceed their expectation (using our L.E.A.R.N model).
- Count bank at beginning and end of shift
- Report all cash over/shorts to management
- Comply with hotel and department accounting procedures
- Understand and consistently follow all cash handling procedures including hotel credit and check cashing procedures
- Effectively operate the hotel computer system or property management system upon certification
- Also did (Mix Attendant/Host) Themed social event for guests that offers light food and beverages select evenings each week (Monday, Tuesday, and Wednesday. (While maintaining the front desk check-in's, incoming calls, and guest request.)
- Mix Host/Hostess I bring evening event to life by serving and replenishing food, decorating space with special touches (holiday decor etc), and engaging our guests
- Conduct set-up, participate throughout, and cleanup after event
- Ensure uniform and personal appearance is clean and professional
- Welcome and acknowledge all guests according to company standards
- Speak with others using clear and professional language, using appropriate etiquette.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Prepared weekly employee work schedules for team members.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Promoted local entertainment and sporting events and offered details to assist patrons.
SprintFort Myers, FL
Sales Representative
05.2017 - 12.2018
Job overview
- Assisted customers with locating and choosing merchandise in any store department
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Revitalized product revenues to over $20,000 in one yea
Levi’sEstero, FL
Lead Sales Stylist/AM Stocker
05.2018 - 10.2018
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Position consists of working sales floors, answering questions about services and merchandise, and ensuring customer satisfaction
- Additional job responsibilities may include stocking shelves and organizing displays
- My five major duties Managing inventory, Sales, Customer Service, Cashier, and
- Administrative Duties
- Answered incoming telephone calls with professional and knowledgeable responses
- Operated a cash register to process cash, check and credit card transactions
- Met incoming customers and provided immediate assistance
- Computed sales prices, total purchases and processed payments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Saved $2000 bi weekly by implementing cost-saving initiatives that addressed long-standing problems
SUBWAY®RestaurantsFort Myers, FL
Sandwich Artist
03.2016 - 05.2018
Job overview
- Opportunity to work in a environment where change and ideas are celebrated
- Identifying clients' needs and helping them find clothing that suits their body types
- Creating complete looks from head to toe to match clients' style
- Sandwich Artist, greet and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork
- Exceptional customer service is a major component of this position
- Politely answered phones promptly and recorded and confirmed reservations
- Foretasted, scheduled and monitored labor to be consistent with store traffic
- Provided performance feedback and coached employees with setting quarterly goals.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 30%
Kohl'sFort Myers, FL
Sales Associate/Cashier
09.2015 - 02.2016
Job overview
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Helped customers select products that best fit their personal needs
- Opened and closed store, which included counting cash drawers and making bank deposits
- Built and maintained effective relationships with peers and upper management
- Communicated store policy violations to an leadership team in timely manner
- Kept current on market and product trends to effectively answer customer questions
- Informed customers about all product lines and services offered by an company
- Consulted with customers on all the latest styles and trends
- Worked as a team member to provide the highest level of service to customers
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Marked clearance products with updated price tags
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
East Lee County High School, Lehigh Acres, FL
High School Diploma
06.2016
Skills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Excellent time management skills
- Sales proficiency
- Microsoft Outlook, Word and Excel
- Research and due diligence
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales and Service Coordinator
Mckibbon Hospitality
01.2021 - Current
Front Desk and Mixer Host(Mon.-Wed.)
Residence Inn Marriott
10.2019 - 12.2019
Lead Sales Stylist/AM Stocker
Levi’s
05.2018 - 10.2018
Sales Representative
Sprint
05.2017 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
03.2016 - 05.2018
Sales Associate/Cashier
Kohl's
09.2015 - 02.2016
East Lee County High School
High School Diploma
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