Diana Acosta
Bay Point,California
Summary
Dynamic and results-oriented professional with extensive experience at Bay Area Restaurant Management, excelling in customer service and front desk operations. Proven ability to enhance organizational efficiency through effective telephone skills and problem resolution. Committed to delivering exceptional service while maintaining a positive and professional demeanor.
Overview
10
10
years of professional experience
Work History
Receptionist/ AP
Bay Area Restaurant Management
09.2016 - 03.2025
- Greeted and assisted guests, ensuring positive first impressions and customer satisfaction.
- Managed multi-line phone systems, directing calls efficiently to appropriate staff members.
- Scheduled appointments and reservations, coordinating with management to optimize service flow.
- Maintained cleanliness and organization of reception area, promoting a welcoming environment.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service
SUBWAY®Restaurants
01.2015 - 08.2016
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
- Provided pre- and post-sales customer service and support.
- Provided friendly, helpful customer service to over Number customers daily.
Skills
- Telephone skills
- Data entry
- Mail handling
- Multi-line telephone operation
- Document management
- Basic accounting
- Mail distribution
- Front desk operations
- Positive and professional
- Customer service
- Payment processing
- Billing and invoicing
Timeline
Receptionist/ AP
Bay Area Restaurant Management
09.2016 - 03.2025
Customer Service
SUBWAY®Restaurants
01.2015 - 08.2016