Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Alcala

Sachse,TX

Summary

Dynamic operations supervisor with a proven track record at First Rate Services, enhancing team morale and communication. Skilled in inventory management and customer service, I drive process improvements and foster strong client relationships, ensuring high satisfaction levels. Adept at training and leading teams to achieve organizational goals effectively.

Overview

8
8
years of professional experience

Work History

Supervisor of Operations

Firts rate Services
Orlando, FL
01.2024 - 02.2025
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Tracked and replenished inventory to maintain par levels.
  • Recruited, interviewed and selected employees to fill vacant roles.

Supervising Manager

En Manada
Bogota, Colombia
01.2017 - 02.2024
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
  • Scheduled and attended veterinary appointments, facilitating health check-ups and vaccinations.

Education

High School Diploma -

Instituto Ferrini
Colombia
12-2003

Skills

  • Inventory management
  • Customer service
  • Team leadership
  • Client relationships
  • Process improvements
  • Communication skills

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Supervisor of Operations

Firts rate Services
01.2024 - 02.2025

Supervising Manager

En Manada
01.2017 - 02.2024

High School Diploma -

Instituto Ferrini
Diana Alcala