Diana Alcocer

• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Recorded expenses and maintained accounting records.
• Entered data into [Software] system and updated customer contacts with information to keep records current.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Reviewed and balanced daily bank deposits and deposit report.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Ensures all medical documentation is filed in the patients closed and / or open clinical records.

Hard copies and computer records in a proper and timely manner.

• Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
• Conducts on going quality assurance activities with all medical records in department to ensure accuracy and completeness of clinical records.

• Interacted with customers by phone, email or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

• Evaluated target market research and adjusted strategy to address competitive influences and changing market.
• Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
• Devised marketing plans using digital strategies, print advertising and word of mouth tactics.

• Processed orders and issued documentation.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Trained team members in successful strategies to meet operational and sales targets.
• Plan, Direct, Supervised and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
• Recruiter of students.

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Teach students to prepare for jobs search.
• Instructed courses on Medical Profession, such as : Medical Terminology, Medical Forms/ Insurance, Medical typing/transcription, Computer Medical Manager and Medical Office Procedures.

• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Phlebotomy.