Diana Angeles
Highland,CA
Summary
Detail-oriented healthcare operations professional with experience in patient financial transactions, Epic EHR workflows, and compliance-driven documentation. Proven ability to manage high-volume operational tasks, process payments, verify insurance, and support cross-functional healthcare systems. Strong background in data accuracy, regulatory compliance, and workflow coordination. Seeking a remote operations or analyst role to support payment systems, compliance initiatives, and enterprise-level processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Assistant
Loma Linda University Health
Loma Linda, CA
05.2024 - Current
- Review and verify patient data, orders, and documentation within Epic EHR to ensure accuracy and compliance
- Coordinate with providers and clinical teams to resolve discrepancies and maintain workflow efficiency
- Track operational metrics and turnaround times using Excel to support process improvement
- Maintain compliance with hospital policies, regulatory standards, and data integrity requirements
- Support high-volume operational workflows requiring precision and attention to detail
Phlebotomist
Arrowhead Regional Medical Center
Colton, CA
02.2022 - 04.2024
- Verified patient identity, orders, and insurance information within Epic to ensure accurate billing and documentation
- Documented patient encounters and supported workflows tied to reimbursement and claims processing
- Collaborated with care teams to resolve order and documentation discrepancies
- Maintained compliance with hospital policies and regulatory requirements
Phlebotomist Float
Beaver Medical Group
Highland, CA
12.2020 - 03.2022
- Supported multi-site operations, adapting to varying workflows and systems
- Ensured accurate documentation and order processing in high-volume environments
- Assisted with coordination between departments to maintain operational efficiency
Patient Service Technician / Phlebotomist
Labcorp (Laboratory Corporation of America)
Redlands, CA
02.2019 - 12.2020
- Processed patient payments (credit/debit) at point-of-service, ensuring accuracy and compliance with financial procedures
- Verified insurance eligibility and coverage prior to services to reduce claim denials
- Reviewed and validated ICD-10 diagnosis codes for medical necessity
- Processed Advance Beneficiary Notices (ABNs) and educated patients on financial responsibility
- Resolved billing and documentation issues through provider communication
Phlebotomist
Mountains Community Hospital
Lake Arrowhead, CA
02.2018 - 02.2019
- Assisted with patient registration and insurance verification workflows
- Reviewed orders and coordinated corrections with providers
- Maintained accurate documentation to support billing and operational processes
Education
Health Information Technology
Santa Barbara City College
Santa Barbara, CA12-2026
Skills
- Payment Processing & Patient Financial Transactions
- Epic EHR Systems & Workflow Coordination
- Compliance Audits & Data Accuracy
- Insurance Verification & Eligibility Review
- Medical Necessity & Documentation Validation
- Process Improvement & Operational Support
- Excel Tracking & Workflow Monitoring
- HIPAA & Regulatory Compliance
- Cross-Department Communication
- High-Volume Operational Environments
Certification
Certified Risk Adjustment Coder (CRC) – AAPC (2025)
Languages
Spanish
Limited Working
Timeline
Clinical Laboratory Assistant
Loma Linda University Health
05.2024 - Current
Phlebotomist
Arrowhead Regional Medical Center
02.2022 - 04.2024
Phlebotomist Float
Beaver Medical Group
12.2020 - 03.2022
Patient Service Technician / Phlebotomist
Labcorp (Laboratory Corporation of America)
02.2019 - 12.2020
Phlebotomist
Mountains Community Hospital
02.2018 - 02.2019
Health Information Technology
Santa Barbara City College