Diana Bautista
Lake Grove,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
BDC and Customer Service Representative
Competition Subaru Of Smithtown
Saint James, New York
01.2021 - Current
- Assisted customers with vehicle inquiries and service appointments.
- Managed customer complaints and resolved issues efficiently.
- Provided detailed product information to enhance customer understanding.
Office Manager
Privacy Fence
Bay Shore, New York
08.2004 - 02.2021
- Managed daily office operations and maintained a professional work environment.
- Coordinated scheduling and logistics for company meetings and events.
- Oversaw inventory management and ordered supplies to support office functions.
Collections Agent
Sunrise Credit Services Inc.
Melville, NY
01.2016 - 01.2021
- Managed customer accounts and maintained accurate payment records.
- Conducted negotiations with clients to establish mutually agreeable payment plans.
- Utilized collection software to track payments and follow up on delinquencies.
Education
High school - High school diploma
Islip High School
Islip, NYSkills
- Office Management
- Customer service
- Phone edict
- Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
BDC and Customer Service Representative
Competition Subaru Of Smithtown
01.2021 - Current
Collections Agent
Sunrise Credit Services Inc.
01.2016 - 01.2021
Office Manager
Privacy Fence
08.2004 - 02.2021
High school - High school diploma
Islip High School