Diana Blagg
Coalgate,OK
Summary
Achieved significant customer satisfaction improvements at McDonald's by leading service teams with a focus on complaint handling and fostering strong customer relationships. Skilled in shift planning and personnel training, I excel in creating positive work environments and enhancing team communication, demonstrating both strong decision-making and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
McDonald's
10.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
Education
Coalgate High School
Coalgate, OKSkills
Complaint Handling
Organization
Shift planning
Personnel Training
Customer Relationship Management
Verbal and written communication
Guest service
Staff Motivation
Reliable and Responsible
Decision-Making
Team Player
Timeline
Server Shift Leader
McDonald's
10.2022 - Current
Coalgate High School
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