Diana Brooks
Hackensack,NJ
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
20
20
years of professional experience
Work History
Hostess
Sonesta Maho Beach Resort, Casino & Spa
Simpson Bay , St.Maarten
05.2019 - 11.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Cashier
Wink Check Cashing
The Bronx, NY
04.2003 - 10.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Shoe Sales Associate
Payless Shoes
The Bronx, NY
07.1993 - 03.2003
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Education
Dewitt Clinton High School
Bronx, NYSkills
- Kitchen Staff Coordination
- Table Assignment Management
- Menu Memorization
- Guest Flow
- Warm and Welcoming
- Customer Service
- Engaging with Diverse Customers
- Meeting Sales Goals
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess
Sonesta Maho Beach Resort, Casino & Spa
05.2019 - 11.2021
Cashier
Wink Check Cashing
04.2003 - 10.2010
Shoe Sales Associate
Payless Shoes
07.1993 - 03.2003
Dewitt Clinton High School
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