Diana Bustamante
San Luis Obispo,California
Summary
Hard worker, fast learner, and friendly employee with over 10 years of experience in customer service and, Healthcare patient Representative, Fluent in English and Spanish and great ability to multitask.
Overview
2027
2027
years of professional experience
Work History
Patient Service Representative
Adventist Women’s Health
San Luis Obispo, CA
10.2024 - Current
- Greet all customers with a warm, friendly welcome
- Perform opening and closing
- Train new hires, ensuring compliance with all regulations and standards
- Managed patient check-in and appointment scheduling with accuracy.
- Facilitated communication between patients and healthcare providers to enhance patient experience.
- Maintained organized front desk environment, ensuring efficient workflow and operations.
- Processed insurance verification and managed billing inquiries effectively.
- Trained new reception staff on administrative procedures and customer service standards.
- Coordinated with medical staff to streamline appointment reminders and follow-ups for patients.
- Resolved patient concerns promptly, fostering a positive atmosphere within the clinic environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Harmony Women's Healthcare
10.2018 - 01.2021
- Answer multi-line phone system with warm, friendly demeanor
- Manage office facilities, ensuring cleanliness and order
- Handle petty cash amounts
- Screen and answer calls, emails, and correspondence with professionalism and in a timely mannor
- Serve as primary point of contact for an average of 100+ incoming and outgoing phone calls per day, addressing inquiries and resolving concerns
- Server/Customer Service
Front Desk Receptionist
Cali Dental
San Luis Obispo, CA
2022 - 2024
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Assisted patients with insurance verification and benefit inquiries to streamline billing processes.
- Maintained organized patient records and documentation in compliance with HIPAA regulations.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Trained new reception staff on office protocols, software usage, and customer service best practices.
- Developed patient follow-up systems to improve appointment adherence and patient satisfaction scores.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Expedited appointment scheduling through effective utilization of office management software systems.
Education
Associate's Degree - Culinary Arts
Cuesta College
San Luis Obispo, CA05.2025
High School Diploma - undefined
Morro Bay High School
Morro Bay, CA06.1998
Skills
Telephone Etiquette
Bilingual Spanish/English
Greeting and Seating Clients
Front Desk Operations
Call Answering and Routing
Delivery Coordination
Cooking/Baking
Experience in Mexican Cuisine and Mexican Desserts as well of some vegan dishes.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Patient Service Representative
Adventist Women’s Health
10.2024 - Current
Front Desk Receptionist
Harmony Women's Healthcare
10.2018 - 01.2021
High School Diploma - undefined
Morro Bay High School
Front Desk Receptionist
Cali Dental
2022 - 2024
Associate's Degree - Culinary Arts
Cuesta College