Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Carolina Bonifaz

Chatsworth

Summary

Dynamic and customer-focused restaurant professional with 8 years of experience in delivering exceptional dining experience. Passionate about fostering a welcoming atmosphere that promotes guest loyalty and team collaboration, skilled in managing high-volume environments. Also, a proven insurance agent with a track record of enhancing customer satisfaction and boosting sales at Opus Insurance Agency. Excelled in client relations and policy renewals, demonstrating professionalism and a deep understanding of property and auto insurance. Skilled in customer service and policy writing, adept at translating complex insurance details into clear, client-friendly information.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Agent

Opus Insurance Agency
10.2016 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed sales, policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Babysitter

Saperstein Family
09.2013 - 05.2016
  • Played games and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Changing diapers frequently and keeping track of each baby's needs.
  • Putting babies down for naps.
  • Giving baths safely.
  • Provide age- appropriate stimulation: tummy time, music,toys.
  • Talk, read, and sing to both babies, even individually when possible.

Bartender/ Waitress

Salsa And Beer
01.2008 - 06.2013
  • Presenting menus and providing detailed information about menu items, specials, and promotions.
  • Taking accurate food and beverage orders from customers.
  • Answering questions about ingredients, dietary options, and preparation methods.
  • Preparing garnishes, syrups, and other drink components.
  • Maintaining knowledge of drink menus and new trends.

Education

Associate of Arts - Sociology

Los Angeles Pierce College
Winnetka, CA
12-2025

High School Diploma -

Grover Cleveland
Reseda, CA
06.2006

Skills

  • Customer Service
  • Bilingual (Spanish)
  • Greeting and seating guests with a friendly demeanor
  • Licensed Insurance Agent
  • Customer follow-up
  • Policy writing
  • Policy Renewals
  • Property insurance
  • Policy Changes
  • Auto insurance
  • Client Relations

Certification

Property And Casualty Licensed | License # 0L46777 12/2015

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Opus Insurance Agency
10.2016 - Current

Babysitter

Saperstein Family
09.2013 - 05.2016

Bartender/ Waitress

Salsa And Beer
01.2008 - 06.2013

Associate of Arts - Sociology

Los Angeles Pierce College

High School Diploma -

Grover Cleveland

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