Diana Castaneda
Carrollton,TX
Summary
Adept at enhancing tenant relations and reducing vacancy rates, my tenure at Touchstone Property Management LLC showcased my strong communication skills and proficiency in application processes. Negotiated cost-effective vendor contracts and maintained high payment rates, demonstrating my ability to balance firm policy enforcement with exceptional customer service.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager/ Leasing Consult
Touchstone Property Management LLC
1937 N Josey Ln Carrollton, TX, 75006
11.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Process evictions and filed for non-suit against defendants for non-payment of rent.
Assistant Property Manager / Leasing Consultant
Walker Holder
1937 N Josey LN, Carrollton TX 75006
06.2022 - 11.2023
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager/ Leasing Agent
Windmark Group
1937 N Josey Ln
08.2021 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Fast Food Associate
IN-N-OUT Burger Store 244
12909 Midway Rd Dallas, TX 75244 United States
06.2018 - 06.2020
- Greeted customers and offered assistance for increased customer satisfaction..
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved customer satisfaction by providing efficient and friendly service during busy hours.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
- Adhered to all safety regulations regarding food handling and preparation, contributing to a healthy environment for employees and customers alike.
- Assisted in training new team members, ensuring they were well-prepared to deliver exceptional service.
- Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
Education
GED High School Diploma - Science Education
R.L Turner High School
1600 S Josey Ln, Carrollton, TX, 7500606.2019
Bachelors Of Science - Minor in Business Management
Brookhaven College
Dallas, TXSkills
- Strong Communication Skills
- Tenant relations
- Fair Housing Regulations
- Telephone and email etiquette
- Property tours and inspections
- Leasing and sales
- Payment Collection
- Application process proficiency
- Policy Enforcement
- Records Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager/ Leasing Consult
Touchstone Property Management LLC
11.2023 - Current
Assistant Property Manager / Leasing Consultant
Walker Holder
06.2022 - 11.2023
Assistant Property Manager/ Leasing Agent
Windmark Group
08.2021 - 06.2022
Fast Food Associate
IN-N-OUT Burger Store 244
06.2018 - 06.2020
GED High School Diploma - Science Education
R.L Turner High School
Bachelors Of Science - Minor in Business Management
Brookhaven College