Diana Castillo
Rosenberg,TX
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 19 years of related experience, diligent nature and expertise in electronic records management.
Overview
12
12
years of professional experience
Work History
Medical Office Specialist
Southwest Orthopedics
Houston, TX
03.2017 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified all insurances, including PPO, HMO, Medicare and Medicare Advantage Plans, Medicaid, Workers Comp. and collected the deductibles and co-insurance.
- Entered procedure codes and diagnosis codes into medical billing software.
Insurance Verification Specialist
Sweetwater Medical Group (Internal Medicine)
Sugar Land , TX
08.2016 - 01.2017
- Assured timely verification of insurance benefits prior to patient procedures or appointments over 150 patients per day.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Communicated verification and authorization status updates to the ordering physician's office to facilitate scheduling procedures and patient admissions.
Front Desk Receptionist
Amirali Popatia, M.D. (Oncology)
Richmond , TX
01.2012 - 12.2014
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system
- Verified all insurances and collected the appropriate copay and co-insurance.
- Obtained authorizations for chemo therapy and other medical procedures
- Posted Insurance payments
- Worked aging report
Medical Receptionist
Houston ENT
Sugar Land, TX
10.2003 - 11.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified Insurance for multiple physicians
- Pre-Cert for outpatient procedures and surgeries
Education
GED -
Lamar Consolidated High School
Rosenberg, TX05.1995
Skills
- EMR Software (Athena and E-Clinical Works)
- Front Desk Operations
- Appointment Scheduling
- Patient Demographics
- Calendar and Appointment Management
- Scheduling Tests and Procedures
- Insurance payment posting and daily deposits
- Insurance Eligibility and Verification
- Multi-Line Phone Systems
- Insurance Authorizations
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Referrences
References upon request
Timeline
Medical Office Specialist
Southwest Orthopedics
03.2017 - 08.2021
Insurance Verification Specialist
Sweetwater Medical Group (Internal Medicine)
08.2016 - 01.2017
Front Desk Receptionist
Amirali Popatia, M.D. (Oncology)
01.2012 - 12.2014
Medical Receptionist
Houston ENT
10.2003 - 11.2007
GED -
Lamar Consolidated High School
Similar Profiles
Suzanne GirouardSuzanne Girouard
Lead PSR at Southwest Orthopedics (Intermountain Health)Lead PSR at Southwest Orthopedics (Intermountain Health)
JACOBY GUILLORYJACOBY GUILLORY
Biomedical Engineering Technician II at Southwest Region of Houston- Memorial Hermann Sugarland and Southwest HospitalBiomedical Engineering Technician II at Southwest Region of Houston- Memorial Hermann Sugarland and Southwest Hospital
An Mei GoeiAn Mei Goei
Intern/Medical Scribe at Southern Oregon OrthopedicsIntern/Medical Scribe at Southern Oregon Orthopedics
Toinette LeeToinette Lee
Care Giver at Independent ContractorCare Giver at Independent Contractor
Patrick AlmendarezPatrick Almendarez
Freelance Digital Marketing Consultant at Self Employed ServicesFreelance Digital Marketing Consultant at Self Employed Services