Summary
Overview
Work History
Education
Skills
Language
Timeline

Diana Cercado

Saltgrass Steakhouse
Fort Mohave ,AZ
2
Languages
9
years of professional experience

Dedicated hospitality professional with 7+ years of customer service excellence and 2+ years of office management experience. Skilled in high-volume service, bar operations, and team leadership. Known for building genuine guest connections, driving sales through suggestive selling, and maintaining composure during peak hours. Bilingual in English and Spanish.

Work History

Server

1 Year 1 Month
Saltgrass Steakhouse | 08.2024 - 09.2025
  • Delivered attentive, personalized service to 60+ guests per shift in a high-volume steakhouse environment
  • Achieved top performer status for guest reward sign-ups by building rapport and educating guests on program benefits
  • Maintained expert knowledge of menu items, daily specials, and allergen information to enhance the dining experience

Bartender

1 Year 2 Months
The Social | 05.2023 - 07.2024
  • Prepared and served a full range of cocktails, beer, and wine with consistent quality and presentation
  • Managed bar operations independently during peak hours, serving 40+ guests per shift with efficiency
  • Collaborated with servers and kitchen staff to deliver seamless, guest-first service

Bartender/Server/Bookkeeper

3 Years 3 Months
BJs Restaurant and Brewhouse | 02.2021 - 05.2024
  • Entrusted with daily bookkeeping duties including safe breakage logs, sales journal audits, and employee cash-outs
  • Trained and mentored new hires on POS systems, service standards, and bar procedures
  • Balanced bartending, serving, and administrative responsibilities across 2+ years of consistent performance

Expeditor/ Stock Associate

2 Years 6 Months
Barneys New York | 02.2017 - 08.2019
  • Coordinated inventory management processes to optimize stock levels and minimize delays.
  • Monitored order fulfillment timelines, ensuring timely deliveries to enhance customer satisfaction.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.

Education

GED

01.2020

Skills

Customer Service
Time Management
POS Systems
Upselling & Suggestive Selling
Multitasking
Conflict Resolution
Cash Handling
Team Collaboration
Attention to Detail

Language

English
Spanish

Timeline

Server

Saltgrass Steakhouse
08.2024 - 09.2025Read More

Bartender

The Social
05.2023 - 07.2024Read More

Bartender/Server/Bookkeeper

BJs Restaurant and Brewhouse
02.2021 - 05.2024Read More

Expeditor/ Stock Associate

Barneys New York
02.2017 - 08.2019Read More

GED
Read More
Diana Cercado