Dedicated hospitality professional with 7+ years of customer service excellence and 2+ years of office management experience. Skilled in high-volume service, bar operations, and team leadership. Known for building genuine guest connections, driving sales through suggestive selling, and maintaining composure during peak hours. Bilingual in English and Spanish.
Work History
Server
1 Year 1 Month
Saltgrass Steakhouse | 08.2024 - 09.2025
Delivered attentive, personalized service to 60+ guests per shift in a high-volume steakhouse environment
Achieved top performer status for guest reward sign-ups by building rapport and educating guests on program benefits
Maintained expert knowledge of menu items, daily specials, and allergen information to enhance the dining experience
Bartender
1 Year 2 Months
The Social | 05.2023 - 07.2024
Prepared and served a full range of cocktails, beer, and wine with consistent quality and presentation
Managed bar operations independently during peak hours, serving 40+ guests per shift with efficiency
Collaborated with servers and kitchen staff to deliver seamless, guest-first service
Bartender/Server/Bookkeeper
3 Years 3 Months
BJs Restaurant and Brewhouse | 02.2021 - 05.2024
Entrusted with daily bookkeeping duties including safe breakage logs, sales journal audits, and employee cash-outs
Trained and mentored new hires on POS systems, service standards, and bar procedures
Balanced bartending, serving, and administrative responsibilities across 2+ years of consistent performance
Expeditor/ Stock Associate
2 Years 6 Months
Barneys New York | 02.2017 - 08.2019
Coordinated inventory management processes to optimize stock levels and minimize delays.
Monitored order fulfillment timelines, ensuring timely deliveries to enhance customer satisfaction.
Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.