Diana Cervantes Herrada
Denver,CO
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Successfully resolved customer concerns, improving loyalty and satisfaction. Ready to leverage bilingual communication and training techniques to support team growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Denver, CO
02.2021 - 01.2026
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
Crew Trainer
McDonald's
Denver, CO
06.2019 - 02.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and hygiene practices.
- Monitored crew performance to maintain quality and efficiency in service delivery.
- Developed training materials to enhance team skills and knowledge retention.
Education
Bachelor of Science - Biology
University of Colorado Denver
Denver, CO05-2025
Associate of Science - Biology
Community College of Aurora
Aurora, CO05-2023
Skills
- Workplace safety
- Staff training and onboarding
- Task prioritization
- Food safety understanding
- Basic training techniques
- Intermediate Spanish
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
02.2021 - 01.2026
Crew Trainer
McDonald's
06.2019 - 02.2021
Bachelor of Science - Biology
University of Colorado Denver
Associate of Science - Biology
Community College of Aurora