Diana Cordoba

• Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
• Confirm important personal and payment information for compliance with security and payment card industry standards.
• Transcribe phone messages and relay to appropriate personnel.

• Accepted dictated notes and produced professional documents with outlined information.
• Accompanied physicians through day in fast-paced, stressful environments.
• Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
• Processed paperwork such as discharges and transportation orders to coordinate patient movements.
• Attended training associated with role to improve skills and boost speed.

Responsibilities included making calls and informing members of a benefit they had included in their membership and then booking them an appointment. When they came to the appointment I would give nutritional advice, ask if they had a work out routine or needed guidance, then out on the floor I would complete a fitness assessment and then sell personal training programs. Responded promptly to customer issues and resolved problems through effective communication and decision making skills.