Summary
Work History
Education
Skills
Certification
Timeline
Diana DeCicco-Gianfortune

Diana DeCicco-Gianfortune

Lombard,IL

Summary

Multi-talented Pilates Instructor adept at teaching a range of fitness classes to students of all skill levels. Proficient in class management, documentation, and safety. Bringing 20 years of experience along with advanced marketing and sales understanding to help promote the business to customers.

Work History

Licensed Real Estate Broker

EXp Realty, LLC
10.2021 - Current
  • Cultivated a professional reputation through active participation in industry organizations, attending conferences, workshops, and continuing education courses relevant to real estate practices.
  • Spearheaded efforts to expand business into new territories by researching growth opportunities in emerging markets within the region.
  • Expanded client base through effective networking at industry events, seminars, and open houses.
  • Increased sales volume by developing and maintaining strong relationships with clients and other real estate professionals.

Personal Trainer, Pilates & Gyrotonic Instructor

Life Time, Inc.
11.2009 - Current
  • Consistently exceeds departmental expectations for sales and excels in providing exceptional client fitness results, service and retention.
  • Plays a key role in the Burr Ridge pilates program continually ranking in the top 3 studios nationwide. Personally ranking #1 in the midwest region for sales & service for pilates.
  • Ranked #1 in selling theraguns nationwide within Life Time, Inc., demonstrating strong sales skills and product knowledge.
  • Develops innovative class formats and continually challenges clients to keep them engaged, motivated and seeing results.
  • Conducts individual assessments to tailor private clients needs and goals, building strong and long lasting relationships with clients.
  • Collaborate with the team to develop marketing strategies and promotional events to attract new clients.


Certified Pilates Instructor, Gyrotonic Instructor

Health Track
07.2005 - 11.2009


  • Spearheaded marketing initiatives resulting in increased awareness of the studio within the community, leading to an influx of new clientele.
  • Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
  • Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
  • Improved clients'' core strength through targeted exercises and personalized progression plans.

Customer Service Manager

United Airlines
04.1984 - 07.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Movement Science -

University of Illinois , Chicago, IL

Skills

  • Residential Real Estate
  • Communication and Interpersonal Connection
  • Individualized Training Programs
  • Relationship and Community Building
  • Exercise Program Design
  • Detailed Instruction
  • Designing Classes and Routines
  • Strength and Conditioning
  • Client Engagement

Certification

  • Certified Stott Pilates Instructor
  • Certified Power Pilates Instructor
  • Certified Gyrotonic & Gyrokonesis Instructor
  • Booty Barre Instructor Certification
  • Certified Core Power Yoga Instructor Certification
  • NASM -CPT, CES, Nutrition
  • Real Estate License

Timeline

Licensed Real Estate Broker - EXp Realty, LLC
10.2021 - Current
Personal Trainer, Pilates & Gyrotonic Instructor - Life Time, Inc.
11.2009 - Current
Certified Pilates Instructor, Gyrotonic Instructor - Health Track
07.2005 - 11.2009
Customer Service Manager - United Airlines
04.1984 - 07.2005
University of Illinois - Movement Science ,

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Diana DeCicco-Gianfortune