Diana Duke
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience at Sam’s Club, excelling in store operations and staff scheduling. Proven track record in enhancing customer satisfaction and reducing waste through effective inventory management. Strong leadership skills foster a collaborative environment, ensuring adherence to sanitation procedures and delivering exceptional service.
Overview
40
40
years of professional experience
Work History
Bakery Team Lead
Sam’s Club
02.2022 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
Prepared Foods Team Lead
Sam’s Club
10.2020 - 02.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Produce Team Lead
Sam’s Club
02.2019 - 10.2020
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
Front End Team Lead
Sam’s Club
05.2018 - 02.2019
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Streamlined production workflow by deploying advanced continuous integration strategies.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
Store Manager
Southwest Propane
05.1987 - 06.1990
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
Dodson Convenience Store
02.1985 - 04.1987
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
McCollum High School
San Antonio, TX05.1972
Skills
- Store operations
- Scheduling staff
- Sanitation procedures
- Food presentation
- Customer Service
- Managing
Timeline
Bakery Team Lead
Sam’s Club
02.2022 - Current
Prepared Foods Team Lead
Sam’s Club
10.2020 - 02.2022
Produce Team Lead
Sam’s Club
02.2019 - 10.2020
Front End Team Lead
Sam’s Club
05.2018 - 02.2019
Store Manager
Southwest Propane
05.1987 - 06.1990
Store Manager
Dodson Convenience Store
02.1985 - 04.1987
McCollum High School
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