Diana England
Little Egg Harbor,NJ
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
Surgery Scheduling Coordinator
Hackensack Meridian Health
05.2010 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Verified insurance coverage and obtained pre-authorizations.
Certified Medical Assistant
Hackensack Meridian Health
05.2008 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Toms River High School East
Skills
- Electronic Health Records
- Vital Sign Monitoring
- Specimens collection and processing
- Patient Scheduling
- Procedure Assistance
- Phlebotomy
- Medical terminology knowledge
- Medication administration
- Procedure scheduling
- Inventory and supply management
- Conflict resolution
- Checking in patients
- Scheduling expertise
- Insurance pre-certifications
- Problem-solving abilities
Timeline
Surgery Scheduling Coordinator
Hackensack Meridian Health
05.2010 - Current
Certified Medical Assistant
Hackensack Meridian Health
05.2008 - Current
High School Diploma -
Toms River High School East
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