Sarah Diamond
Denton,USA
Summary
Detail-oriented Surgical Scheduling Coordinator skilled in managing patient surgeries and coordinating with medical staff for optimal timing. Focused on improving patient comfort through clear communication and ensuring operational efficiency in scheduling and insurance verification.
Overview
17
17
years of professional experience
Work History
Surgery Scheduling Coordinator
Texas Colon & Rectal Surgeons
Denton, USA
09.2024 - Current
- Scheduled patient surgeries and coordinated with medical staff for optimal timing.
- Collaborated with surgical teams to ensure all necessary resources were available.
- Managed patient inquiries and provided support throughout the scheduling process.
- Communicated procedural details clearly to patients to enhance understanding and comfort.
- Coordinated follow-up appointments and ensured continuity of care post-surgery.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Completed relevant insurance and other claim forms.
- Ordered supplies for medical office to ensure availability.
Medical Administrative Secretary
LAKESHORE BONE AND JOINT INSTITUTE
Portage, USA
03.2022 - 06.2024
- Managed patient scheduling and appointment coordination efficiently.
- Scheduled surgeries and office visits for patients, ensuring timely access to care.
- Coordinated with medical staff to confirm procedure details, ensuring accuracy and clarity for patient care.
- Communicated with patients regarding pre-operative instructions clearly.
- Collaborated with insurance providers to verify patient coverage, facilitating seamless pre-operative processes.
- Processed insurance claims and verified patient eligibility, streamlining access to medical services.
- Handled incoming calls and directed inquiries to appropriate departments, enhancing response times and overall patient satisfaction.
- Facilitated effective communication between healthcare providers and patients to enhance service delivery.
- Scheduled follow-up appointments according to post-operative protocols.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Managed patient records in electronic health systems, enhancing data accuracy and retrieval.
- Maintained accurate patient records using electronic health record systems.
- Processed payments from patients using an automated billing system.
- Trained new administrative staff on office procedures and software, ensuring smooth onboarding and operational continuity.
Administrative Assistant
ERC Insight Behavioral Health Centers
Chicago, USA
09.2017 - 02.2022
- Coordinated communication between departments to enhance workflow efficiency.
- Managed scheduling for client appointments and team meetings.
- Assisted in preparing reports and documentation for clinical staff review.
- Facilitated training sessions for new administrative staff members on procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Medical Receptionist
Urology Associates
Munster, USA
07.2009 - 06.2017
- Managed incoming calls to ensure patients received timely assistance. and directed patients to appropriate departments promptly.
- Answered phone calls and addressed patient inquiries efficiently.
- Scheduled patient appointments while managing daily office calendar to optimize workflow.
- Verified insurance coverage for appointments and collected co-payments to ensure seamless patient transactions.
- Assisted patients with completing medical forms and insurance paperwork.
- Interviewed patients to complete case histories and intake forms.
- Organized patient charts for upcoming appointments by gathering necessary documentation, including patient history forms and other relevant documents.
- Provided administrative support to clinical staff.
- Maintained patient records in electronic health record systems accurately.
- Coordinated referrals to specialists and ensured timely follow-up care.
- Facilitated daily operations through effective communication with physicians, nursing staff, technicians, and medical assistants.
Skills
- Surgical scheduling
- Insurance verification
- Electronic health records
- Medical coding
- Healthcare administration
- Organizational skills
- Patient communication
- Patient advocacy
Timeline
Surgery Scheduling Coordinator
Texas Colon & Rectal Surgeons
09.2024 - Current
Medical Administrative Secretary
LAKESHORE BONE AND JOINT INSTITUTE
03.2022 - 06.2024
Administrative Assistant
ERC Insight Behavioral Health Centers
09.2017 - 02.2022
Medical Receptionist
Urology Associates
07.2009 - 06.2017