Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Diana Faust

Portland,OR

Summary

Accomplished Medical Front Office Supervisor with a proven track record at Westside Pediatric Clinic, enhancing office operations through expert office management and HIPAA compliance. Excelled in staff development and training, significantly improving team collaboration. Achieving high-quality patient care through effective communication and meticulous documentation.

Overview

7
7
years of professional experience

Work History

Referral Coordinator/Front Desk Lead

Westside Pediatric Clinic
Portland, OR
06.2021 - Current
  • Provide backup to front desk to step in to assist with various tasks whenever an employee is absent or at lunch.
  • Upload physician progress notes, history, and physicals into electronic medical records.
  • Respond to patient inquiries to offer timely updates regarding referral status.
  • Process referral requests from patients, doctors and other health care professionals.
  • Assist with completion of referral forms and verified data accuracy and completion
  • Monitor referrals to foster timely completion and followed up with physicians to facilitate.
  • Design and introduce leadership development, coaching and team management model.
  • Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Perform medical records management, including filing, organizing and scanning documents.

Medical Receptionist

Wallace Medical Concern.
08.2020 - 06.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.

Medical Call Center Representative

Planned Parenthood Columbia Willamette
10.2017 - 01.2020
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issue
  • Explained medical care options to help patients make informed healthcare decisions.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Assisted patients in accessing contraceptive care through state funding.
  • Managed phones calls for 7 different locations.

Education

High School Diploma -

Katella
Anaheim, California United States
06.2009

Skills

  • Office Administration
  • HIPAA Compliance
  • ICD Codes
  • Office Management
  • Documentation and Recordkeeping
  • Coaching and Mentoring
  • Team Collaboration
  • Time Management
  • Customer Service
  • Staff Development and Training
  • Problem-solving abilities
  • Leadership Development
  • Time management abilities
  • Team Leadership

Accomplishments

  • Started as a Medical Receptionist in 2021, achieved a promotion to Medical Records in 2023.
  • Quickly, became promoted to Medical Administration Front Office Manager in 2023.
  • Within in a few months, I was offer additional assignments became, the Medical Referral Coordinator at WPC. currently doing about 160 referrals per month along other with my other responsibilities with Medical Records & Front office Lead manager.


Languages

Spanish
Full Professional

Timeline

Referral Coordinator/Front Desk Lead

Westside Pediatric Clinic
06.2021 - Current

Medical Receptionist

Wallace Medical Concern.
08.2020 - 06.2021

Medical Call Center Representative

Planned Parenthood Columbia Willamette
10.2017 - 01.2020

High School Diploma -

Katella
Diana Faust