DIANA GALICIA
Seaside,California
Summary
SERVER
Candidate with a passion for providing exceptional customer service. Proven track record of delivering exceptional customer service that has resulted in repeat customers for the restaurant. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Able to work efficiently in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Denny’s
2137 North Fremont St. Monterey CA, 93940
10.2023 - Current
- Helping with training new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
SERVER
DENNY'S
Monterey, California
12.2021 - Current
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
HIGH SCHOOL DIPLOMA -
SEASIDE HIGH SCHOOL
Seaside, California06.2021
Skills
- Suggestive Selling
- Strong work ethic
- Hospitality
- Cleanliness standards
- Safe food handling
- Food running
- Supply restocking
- Table bussing
Certification
ServSafe Manager food certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Shift Leader
Denny’s
10.2023 - Current
SERVER
DENNY'S
12.2021 - Current
HIGH SCHOOL DIPLOMA -
SEASIDE HIGH SCHOOL