Diana Gan Xu
Brooklyn,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
Work History
Shop Owner
TreasurePalaceNYC
01.2022 - 01.2024
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
Sales Associate
Gap Inc
04.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Kaylee Collections
04.2017 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree -
College of Staten Island of The City University of New York
Staten Island, NYHigh School Diploma -
New Utrecht High School
Brooklyn, NY06.2018
Skills
- Networking and partnerships
- Business Operations
- Pricing strategy
- Marketing experience
- Customer service background
- Customer service expertise
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Chinese (Cantonese)
Professional Working
Timeline
Shop Owner
TreasurePalaceNYC
01.2022 - 01.2024
Sales Associate
Gap Inc
04.2018 - 01.2022
Sales Associate
Kaylee Collections
04.2017 - 09.2021
No Degree -
College of Staten Island of The City University of New York
High School Diploma -
New Utrecht High School