Diana Gerlitzki
Philadelphia,PA
Summary
Experienced Service Captain with background in hospitality management. Bring strong leadership skills, team coordination, and service-oriented mindset. Proven ability to manage tasks efficiently while ensuring customer satisfaction. Significant contributions in enhancing operational efficiency and service quality in previous roles.
Overview
15
15
years of professional experience
Work History
Service Captain
Vetri Cucina
Philadelphia, PA
08.2015 - Current
- Trained new employees on service standards and procedures, enhancing team consistency and service quality.
- Coached staff on policies, procedures, and performance strategies to elevate service quality.
- Resolved guest complaints promptly, improving overall dining experiences.
- Designed bespoke guest interactions to enhance satisfaction and loyalty, significantly fostering customer loyalty.
- Organized reservations for special events and large groups, ensuring smooth operations and guest satisfaction.
- Assisted with menu planning, emphasizing seasonal dishes and specials for enhanced appeal.
- Managed inventory levels to maintain optimal supply for seamless operations.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
Head Hostess
Amis Ristorante
Philadelphia, Pennsylvania
03.2012 - 08.2015
- Trained and supervised junior host staff on customer service standards.
- Maintained reservation system to track bookings and special requests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Skills
- Employee onboarding
- Complaint resolution
- Client relations
- Event coordination
- Team management
- Task prioritization
- Attention to detail
Timeline
Service Captain
Vetri Cucina
08.2015 - Current
Head Hostess
Amis Ristorante
03.2012 - 08.2015