Diana Rico Gonzalez
San Antonio,TX
Summary
Dedicated Customer Service representative with knowledge of service or product and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Server
Sarita’s Restaurant
12.2020 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bilingual CSR
Startek
12.2019 - 11.2020
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Elderly Caregiver
La Estrella Home Care
09.2019 - 01.2020
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Education
High School Diploma -
Smithson Valley High School
Spring Branch, TX03.2016
Skills
- Complaint resolution
- Product Knowledge
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Transactions and Cash Handling
- Fluent Bilingualism
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Server
Sarita’s Restaurant
12.2020 - Current
Bilingual CSR
Startek
12.2019 - 11.2020
Elderly Caregiver
La Estrella Home Care
09.2019 - 01.2020
High School Diploma -
Smithson Valley High School
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