Diana Graves
Ladys Island,SC
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Donovan Family Dentistry. Excelled in HIPAA compliance and organizational skills, significantly improving patient flow and confidentiality management. Demonstrated expertise in insurance verification and claims processing, coupled with exceptional multitasking ability, to deliver superior customer service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Donovan Family Dentistry
Beaufort, SC
01.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Maintained confidentiality of patient data and condition to safeguard health information.
Receptionist
Beaufort Memorial Hospital
Beaufort, SC
08.2015 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork.
Education
Diploma -
Beaufort High School
Beaufort, SCSkills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Insurance Verification
- Scheduling
- Patient Registration
Timeline
Patient Care Coordinator
Donovan Family Dentistry
01.2020 - Current
Receptionist
Beaufort Memorial Hospital
08.2015 - 12.2019
Diploma -
Beaufort High School