Diana Jimenez
Las Vegas
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, including a successful tenure at The Venetian. Proven ability to enhance guest satisfaction through effective multitasking and exceptional service. Skilled in cash handling and team collaboration, consistently delivering results in high-pressure environments while maintaining accuracy and composure.
Overview
5
5
years of professional experience
Work History
Host
The Venitian
01.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Citizen's Kitchen
04.2021 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Pampas Las Vegas
04.2020 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Del Sol High School
Las Vegas08-2008
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Full Professional
Timeline
Host
The Venitian
01.2025 - Current
Cashier
Citizen's Kitchen
04.2021 - 12.2024
Hostess
Pampas Las Vegas
04.2020 - 02.2021
High School Diploma -
Del Sol High School
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