DIANA MCCOY

WAL-MART

01.1999 - Current

Pre-Test and I&R
Verify and file insurance
Recommend patient needs according to lifestyle, including lens-type and frame selection, and any additional pairs needed.
Receive shipment and prepare patient orders.
Order & dispense patient glasses with any adjustments needed.
Order contacts
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Verified and updated patient records promptly to guarantee accurate prescription information.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.