Diana Miranda
Covina,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Jr. Regional Manager, Property Manager
Moss & Company Property
11.2020 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 3 locations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 400 tenants across 3 property units.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Property Manager
The John Stewart Company, Greater Los Angeles Area
10.2016 - 11.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
Compliance Analyst
Advanced Property Services, LLC
04.2013 - 10.2016
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Calculated tenant rent amounts to prepare leases and contracts.
Education
Bachelor of Science - Business Administration, Management And Operations
California State University
05.2023
Bachelor of Business Administration - BBA - Business, Management, Marketing
California State University
05.2023
Associate of Arts and Sciences - AAS - Communication and Media Studies
Santa Ana College
07.2018
Skills
- Accounting, Compliance Management, Fair Housing Law, Financial Analysis, HUD Audits, Invoice
- Processing, Invoice Verification, Low-Income Housing Tax Credit (LIHTC), Management
- Microsoft Office, Microsoft SQL Server, Point of Sale (POS) Systems, Property Management
- Resident Relations, Section 8, Tax Credit Compliance, US Department of Housing and Urban
- Development (HUD), Yardi, Yardi Voyager
- Cross-Departmental Collaboration
- Goals and Performance
- Employee Coaching and Mentoring
- Administration and Reporting
- Accurate Recordkeeping
- Professional Integrity
- Business Analysis
- Profit and Loss
Affiliations
Site Compliance Specialist
Elizabeth Moreland Consulting, Inc. 04/2015 - Present
Languages
Spanish
Full Professional
Timeline
Jr. Regional Manager, Property Manager
Moss & Company Property
11.2020 - Current
Property Manager
The John Stewart Company, Greater Los Angeles Area
10.2016 - 11.2020
Compliance Analyst
Advanced Property Services, LLC
04.2013 - 10.2016
Bachelor of Science - Business Administration, Management And Operations
California State University
Bachelor of Business Administration - BBA - Business, Management, Marketing
California State University
Associate of Arts and Sciences - AAS - Communication and Media Studies
Santa Ana College
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