Diana Moncada
Baytown,TX
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable successful providing fast, high-quality customer service to guests.
Overview
2
2
years of professional experience
Work History
Server
El Toro
2022.09 - 2022.12
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Busser
Lunas
2021.01 - 2021.04
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
High School Diploma -
Robert E. Lee High School
1809 Market St, Baytown, TX 7752005.2022
Skills
- Supply Restocking
- Beverage Preparation
- Daily Specials Memorization
- Order Management
- Customer service
- Active listening
Languages
English
Spanish
Timeline
Server
El Toro
2022.09 - 2022.12
Busser
Lunas
2021.01 - 2021.04
High School Diploma -
Robert E. Lee High School
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