Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Diana Ortiz

Sparks,NV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

10
10
years of professional experience
1
1
Language

Work History

Customer Service Associate

Family Dollar
Sparks, NV
01.2021 - 09.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Picker Packer

Burnswick
Sparks, NV
02.2022 - 08.2022
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Warehouse Picker

Vitamin Wrold
Sparks, NV
10.2016 - 06.2018
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Used scanners to quickly locate and track items in warehouse.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Caregiver

Hippity Hop Learning Center
Reno, NV
11.2012 - 04.2014
  • Created and implemented diverse educational strategies to boost development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Worked with children to develop good cognitive, physical and language skills.
  • Liaised with parents and guardians to discuss child progress.
  • Encouraged children to develop healthy social and emotional skills.
  • Logged information regarding naps, feedings and any medications administered.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Read stories, sang songs and facilitated creative play.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Education

GED -

Truckee Meadows Community College
Reno, NV
10.2010 - 04.2011

Skills

Cross-functional team collaboration

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Timeline

Picker Packer

Burnswick
02.2022 - 08.2022

Customer Service Associate

Family Dollar
01.2021 - 09.2022

Warehouse Picker

Vitamin Wrold
10.2016 - 06.2018

Caregiver

Hippity Hop Learning Center
11.2012 - 04.2014

GED -

Truckee Meadows Community College
10.2010 - 04.2011
Diana Ortiz