Diana Perez
Springhill,FL
Summary
Experienced logistics coordinator specializing in freight management and dispatch operations. Recognized for clear communication, strong problem-solving abilities, and adaptability in fast-paced settings. Proficient in route planning, load optimization, and ensuring regulatory compliance, with a consistent focus on teamwork, reliability, and delivering measurable results.
Accomplished dispatcher with exceptional customer service and collaboration skills. Bilingual and highly effective in high-pressure environments, maintaining professionalism while consistently performing at a high level.
Overview
19
19
years of professional experience
Work History
Freight Dispatcher
JP TRANSPORTS LLC
Spring Hill, FL
01.2018 - Current
- Managed documentation and records for freight transactions, maintaining accuracy and compliance.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
Business Owner: Insurace Agent, Tax Preparer
Cumex Insurance & More LLC
Glendale, AZ
01.2017 - 06.2021
- Managed daily operations, ensuring compliance with industry regulations and standards.
- Enhanced customer service protocols, leading to improved client satisfaction rates.
- Oversaw financial planning and budgeting, ensuring sustainable growth for the company.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared federal and state tax returns for individuals and small businesses, ensuring compliance with regulations.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Administered notarizations for legal documents, ensuring compliance with state regulations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Store Manager
LoanMax Title Loans
Glendale, AZ
06.2007 - 12.2016
- Supervised daily operations to ensure efficient service delivery and compliance with company policies.
- Conducted regular audits of financial transactions to maintain accuracy and prevent discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Education
High School Diploma -
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05.2007
Skills
- Effective multitasking
- Freight rate negotiation
- Stress tolerance
- Record keeping
- Geographical awareness
- Dispatch software proficiency
- Load management proficiency
- Route planning expertise
- Team collaboration
- Documentation and paperwork
- Trucking dispatching
- Relationship building
- Dispatch of drivers
- Customer service
- Professionalism and ethics
Timeline
Freight Dispatcher
JP TRANSPORTS LLC
01.2018 - Current
Business Owner: Insurace Agent, Tax Preparer
Cumex Insurance & More LLC
01.2017 - 06.2021
Store Manager
LoanMax Title Loans
06.2007 - 12.2016
High School Diploma -
Maricopa Community Colleges, Glendale Community College