Diana Ponce
Fort Worth
Summary
Demonstrated ability to assist in training new employees on shift operations, ensuring that all staff members are well-versed in their roles and safety protocols. Scheduled team members based on business needs and customer demand, optimizing workforce efficiency. Provided exceptional customer service while maintaining a positive atmosphere during shifts, contributing to overall team morale. Monitored employee performance, delivering constructive feedback to enhance compliance with company policies and improve service delivery.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express
Fort Worth
10.2023 - Current
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Streamlined operations and improved service delivery through fluent communication in both English and Spanish.
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized essential software tools to streamline shift operations.
Education
High School Diploma -
Everman Joe C Bean, High School
1000 S Race St, Everman, TX 7614005-2023
Skills
- Employee training
- Shift scheduling
- Customer service
- Performance evaluation
- Fluent bilingual communication
- Software utilization
- Adaptable leadership
- Staff education and training
- Training assistance
- Employee scheduling
- Diplomatic and fair
- Assigning work
- Strong verbal and written communication
- Flexible schedule
- Professional appearance
Timeline
Shift Leader
Panda Express
10.2023 - Current
High School Diploma -
Everman Joe C Bean, High School