Diana Ramirez
Lawrenceville,GA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Server
Umaido
07.2020 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
D'floridian
09.2021 - 05.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Server
Oaxaca Tacos And Tequila Bar
03.2017 - 07.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked effectively in fast-paced environments.
Server
Frontera Mex-Mex Grill
06.2014 - 03.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA 08.2011 - 05.2014
Skills
Food and beverage pairings
Timeline
Server
D'floridian
09.2021 - 05.2022
Server
Umaido
07.2020 - 12.2023
Server
Oaxaca Tacos And Tequila Bar
03.2017 - 07.2020
Server
Frontera Mex-Mex Grill
06.2014 - 03.2017
High School Diploma -
Meadowcreek High School
08.2011 - 05.2014