Diana Rivera
Rahway
Summary
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Demonstrating exceptional problem-solving abilities and a positive attitude.
Overview
25
25
years of professional experience
Work History
Dental Office Manager
Edgar Alb, D.M.D.
03.2000 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
Education
High School Diploma -
Linden High School
Linden06-1993
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient relations
- Patient care
- Professional and courteous
- Positive attitude
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
Languages
Spanish
Full Professional
Timeline
Dental Office Manager
Edgar Alb, D.M.D.
03.2000 - Current
High School Diploma -
Linden High School
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