Diana Romero
Santa Fe,NM
Summary
I consider myself as friendly, professional, responsible, smart and hard worker person that loves to interact with people and is able to multi-task at the same time in a busy shift. I have 8 years of experience in the restaurant industry and now have learned what it takes to be a good server, bartender, busser, food runner and host.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager and Waitress
Bourbon Grill
04.2024 - 03.2026
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, reducing waste and improving supply efficiency.
- Developed training programs that enhanced employee skills and performance consistency.
- Managed scheduling processes to optimize labor costs while maintaining service levels.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server, Bartender, Food Runner, Busser, Cashier
Pantry Rio
08.2022 - 01.2023
- Pantry Rio is a New Mexican food and I had a great experience working since most of my coworkers are now my friends. Working at the pantry I was a server, food runner, bartender and busser since I only worked night shifts and was the only server that liked closing. This restaurant is most know for breakfast and lunch but I would make way more money working nights than the morning shifts because of the alcohol sales. I loved working here but I already had planned on moving back to California.
Host, Server, and Bartender
Blue Corn Cafe
07.2016 - 11.2021
- I started working in this brewery as a host and after about a year then I became a waitress. I learned about the different types of beers, alcohol percentages same as rules in this industry. Working in New Mexico restaurants is a requirement to get alcohol classes once a year and a alcohol license every 3 years in order to be a server or bartender. After the pandemic I was also able to work as a bartender, food runner, and busser when all the restaurants where short staffed.
Server
La Casa Sena
07.2020 - 02.2021
- Working in this restaurant was a total different experience because I learned about wine and fine dining. Everyone was kind and very friendly specially the managers who trained me how to open, present the bottles and set up tables. La casa sena is a very old building which many tourists from around the world visit every year that is why us a servers had to be super careful about presentation and customer service.
Server
Santa Fe Capitol Grill
04.2017 - 10.2019
- Working in this restaurant was very different than working in a brewery. I learned about a different type of drinks, hard liquor and different computer system which was way more easier than the one we used at blue corn. I enjoyed working there because all my coworkers were like family and we all helped each other.
Education
High School -
El Monte High School
El Monte, CA07.2008
Skills
- Customer service, Communication skills, Restaurant experience, Time management, Bilingual, Food service, Leadership
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Sales strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Certification
- CM - Certified Manager Certification
Languages
Spanish, English
Timeline
Assistant Manager and Waitress
Bourbon Grill
04.2024 - 03.2026
Server, Bartender, Food Runner, Busser, Cashier
Pantry Rio
08.2022 - 01.2023
Server
La Casa Sena
07.2020 - 02.2021
Server
Santa Fe Capitol Grill
04.2017 - 10.2019
Host, Server, and Bartender
Blue Corn Cafe
07.2016 - 11.2021
High School -
El Monte High School