Diana Romo
Little Elm,TX
Summary
At Gloria’s Latin Cuisine, I excelled in a fast-paced environment, skillfully managing multiple tasks to enhance guest satisfaction and streamline operations. My expertise in customer service and strong multitasking abilities contributed to a positive dining experience, demonstrating my capability in both hard and soft skills essential for peak performance.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Gloria’s Latin Cuisine
Frisco, TX
09.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
GED -
Little Elm High School
Little Elm, TX05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Relationship Building
- Coordinating tasks
- Warm and Friendly
- Shift Management
Timeline
Restaurant Hostess
Gloria’s Latin Cuisine
09.2023 - Current
GED -
Little Elm High School