Diana Rosario
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
P.F. Chang's Bistro
The Woodlands, TX
03.2023 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Customer Service Associate
Wawa
Mount Laurel, NJ
08.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
Assistant Asset Manager
Jose Rosario Soluciones
Tenares, Dominican Republic
04.2019 - 06.2021
- Analyzed financial data to generate accurate reports on property performance metrics, enabling informed decision-making by senior management.
- Assisted in budget development and monitoring activities, helping to keep expenditures aligned with financial goals.
- Maintained contract database of existing and new client contract files and details.
Education
Graphic Design
Rowan College At Burlington County
Mount Laurel, NJSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
P.F. Chang's Bistro
03.2023 - Current
Customer Service Associate
Wawa
08.2021 - 09.2022
Assistant Asset Manager
Jose Rosario Soluciones
04.2019 - 06.2021
Graphic Design
Rowan College At Burlington County