DIANA ROTA
Wingdale,NY
Summary
Pharmacy Technician with 7 years of retail pharmacy experience. Good with insurance re-billing and third-party claims. Excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Certified Pharmacy Technician (CPhT) in good standing with the New York Board of Pharmacy.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Hannaford Pharmacy
11.2015 - 11.2022
- Assisted pharmacist and staff as needed.
- Duties performed: data entry, bottle stocking, dispensing medicine, counting and labeling prescriptions
- Familiar with generic and brand name drugs
- Assisted customers by making sure their needs were met; good with customers.
- Managed daily orders and inventory; removed expired drugs and rotated stock as necessary.
- Worked with the Refills Made Simple program and updated patient profiles.
- Helped with immunization data and registry entry as per pharmacist request.
- Communicated with doctors' offices and insurance companies to rectify prior authorization or billing issues.
- Cleaned pharmacy and organized counters
- Milestone Service Award, 2020
Pharmacy Technician
A&P PHARMACY
08.2013 - 11.2015
- Assisted pharmacist as needed, dispensed medicine, helped at the cash register, answered calls, etc.
- Managed over 100 prescriptions per day
- Worked on inventory management
- Performed customer service
Volunteer
St. Francis Hospital/MidHudson Regional Hospital
05.2013 - 09.2013
- Collaborated with doctors, nurses, patient techs, PA, etc.; performed duties under Patient Liaison that required patient interactions, thus gaining overall interpersonal relationship skills; familiarized with hospital environment and learned how to work with different staff members (i.e. 10 people).
- Most patients and family members appreciated the help and service offered.
Volunteer
Hudson River Health Care/Sun River Health Care
08.2010 - 01.2011
- At the nurse manager's request, worked with EMR to enter childhood immunization information into the Electronic Medical Records for patients ages 0 to 18, which would help with research studies.
- Assisted as needed: made PowerPoint presentations, attended staff meetings, met deadlines of assigned tasks such as organizing immunization records for database, which helped keep track of who is immunized for research study; assured patients are up-to-date with screenings and lab tests and in schedule with their doctors.
Education
BACHELOR OF SCIENCE - CELL AND MOLECULAR BIOLOGY
Binghamton University
Binghamton, NY05.2010
ASSOCIATE OF APPLIED SCIENCE - BIOLOGY
Dutchess Community College
Poughkeepsie, NY05.2008
Skills
- Pharmacy and customer records management
- Inventory Tracking
- Detail-Oriented
- FDA Drug Safety Guidelines
- Confidentiality and HIPAA
- Secure Storage of Medications
- Answering Customer Questions
- Processing Payments
- Team Collaboration
- Problem-solving skills
- Workflow Optimization
- Drug Classification Knowledge
- Interpreting and Processing Medication Orders
- Medicare and Medicaid process
- Advanced math skills
Timeline
Pharmacy Technician
Hannaford Pharmacy
11.2015 - 11.2022
Pharmacy Technician
A&P PHARMACY
08.2013 - 11.2015
Volunteer
St. Francis Hospital/MidHudson Regional Hospital
05.2013 - 09.2013
Volunteer
Hudson River Health Care/Sun River Health Care
08.2010 - 01.2011
BACHELOR OF SCIENCE - CELL AND MOLECULAR BIOLOGY
Binghamton University
ASSOCIATE OF APPLIED SCIENCE - BIOLOGY
Dutchess Community College
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