Diana Salman
Oak Park,MI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Birmingham
11.2016 - 04.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Bank Teller
Michigan Credit Union One
Birmingham, MI
07.2023 - 09.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Pharmacy Technician Trainee
CVS Pharmacy
Royal Oak, MI
12.2022 - 06.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
Distribution Clerk
TradeWell
Oak Park, MI
08.2022 - 12.2022
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Updated computer tracking system with latest product movements.
- Tagged and shelved products using first-in, first-out storage scheme.
- Documented stock records and schedules accurately.
Cashier Team Lead
Supermarket
Oak Park Mi
02.2019 - 01.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Oak Park High School
Oak Park, MIGeneral Studies
Oakland Community College
Royal Oak, MISkills
- Customer Service
- Retail Store Operations
- Money Handling
- Verbal Communication
- Time Management
- Excellent People Skills
- Teamwork and Collaboration
- Complex Problem-Solving
- Bilingual
Timeline
Bank Teller
Michigan Credit Union One
07.2023 - 09.2023
Pharmacy Technician Trainee
CVS Pharmacy
12.2022 - 06.2023
Distribution Clerk
TradeWell
08.2022 - 12.2022
Cashier Team Lead
Supermarket
02.2019 - 01.2022
Sales Associate
CVS Pharmacy
11.2016 - 04.2024
Oak Park High School
General Studies
Oakland Community College