Diana Santiago
Staten Island,NY
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Southern Telecom Inc.
04.2023 - 05.2025
- Maintain office supplies, bills and all financial aspects of office needs.
- Conduct interviews with candidates to determine which jobs they might fit best.
- Completed Bi-Weekly Payroll for 89 Employees
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Answered incoming calls and managed customer inquiries.
Staffing Coordinator/ Nurse Manager
Acute Care Experts Inc.
05.2022 - 05.2023
- Managing staff schedules, coordinating shifts, and addressing staffing needs to ensure seamless operations and exceptional resident care
- Maintaining documentation for pharmacy approved patients
- Obtaining clinical notes, laboratory results and physician documentation and routing them to the appropriate department.
- Collaborate with clinical team to ensure that caregivers are appropriately matched with patients based on the specific needs and care requirements
- Hiring nursing professionals to fill vacancies within the agency
- Led, directed and motivated a team of 75+ nurses ensuring high quality performance
Intake Supervisor
Park Slope Center For Mental Health
01.2020 - 05.2022
- Increased successful case resolutions by conducting thorough biopsychosocial assessments and identifying appropriate resources for clients.
- Conducted peer-to-peer reviews of insurance claims and policies to ensure accuracy, compliance, and adherence to company standards.
- Utilized eClinicalWorks to manage patient electronic health records, ensuring accurate and timely documentation.
- Processed and transcribed patients' information for referral entry and responds to electronic platforms, faxed or phoned-in referrals
- Interact with clients and client families to ensure quality care and client satisfaction, through patient perception calls, filling out appropriate forms for each call.
Assistant Manager
Sally Beauty
12.2016 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Recruitments and Admissions Coordinator
College Of Staten Island
06.2010 - 12.2016
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
Education
Bachelor of Arts - Psychology
College of Staten Island
Staten Island, NYSkills
- Healthcare Administration
- Staff Scheduling and Coordination
- Electronic Medical Records (E Clinical Works, Wellsky, All Scripts, Therapy Notes, Penelope)
- Patient Intake and Documentation
- Hippa Compliant
- Organizational
Certification
- Hippa
- Narcan
- Child Abuse and Maltreatment
Timeline
Office Manager
Southern Telecom Inc.
04.2023 - 05.2025
Staffing Coordinator/ Nurse Manager
Acute Care Experts Inc.
05.2022 - 05.2023
Intake Supervisor
Park Slope Center For Mental Health
01.2020 - 05.2022
Assistant Manager
Sally Beauty
12.2016 - 01.2020
Recruitments and Admissions Coordinator
College Of Staten Island
06.2010 - 12.2016
Bachelor of Arts - Psychology
College of Staten Island
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