Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Saucedo

Las Vegas,NV

Summary

Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

12
12
years of professional experience

Work History

Housekeeping Supervisor

The Westin Las Vegas Hotel & Spa
07.2022 - 01.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Banquet Steward

The Cosmopolitan Of Las Vegas
10.2018 - 12.2021
  • Collaborated with chefs and event planners to create seamless banquet experiences for clients.
  • Maintained cleanliness and organization of banquet areas, ensuring a positive guest experience.
  • Coordinated with team members effectively for seamless service delivery during high-pressure situations.
  • Participated in regular training sessions to stay updated on industry trends and best practices in banquet services.

Assistant Housekeeping Manager

Canyon Ranch Spa Club
01.2016 - 05.2017
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.

Housekeeping Supervisor

Vdara Hotel & Spa
03.2012 - 01.2016
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Education

High School Diploma -

Desert Pines High School
Las Vegas, NV
2004

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Customer Service
  • Task assignment
  • Training and mentoring
  • Cleaning techniques
  • Chemical Handling
  • Employee evaluations

Languages

Spanish

Timeline

Housekeeping Supervisor

The Westin Las Vegas Hotel & Spa
07.2022 - 01.2024

Banquet Steward

The Cosmopolitan Of Las Vegas
10.2018 - 12.2021

Assistant Housekeeping Manager

Canyon Ranch Spa Club
01.2016 - 05.2017

Housekeeping Supervisor

Vdara Hotel & Spa
03.2012 - 01.2016

High School Diploma -

Desert Pines High School

Similar Profiles

CREATE PROFILE
Diana Saucedo