Diana Saucedo
Las Vegas,NV
Summary
Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
The Westin Las Vegas Hotel & Spa
07.2022 - 01.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Banquet Steward
The Cosmopolitan Of Las Vegas
10.2018 - 12.2021
- Collaborated with chefs and event planners to create seamless banquet experiences for clients.
- Maintained cleanliness and organization of banquet areas, ensuring a positive guest experience.
- Coordinated with team members effectively for seamless service delivery during high-pressure situations.
- Participated in regular training sessions to stay updated on industry trends and best practices in banquet services.
Assistant Housekeeping Manager
Canyon Ranch Spa Club
01.2016 - 05.2017
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
Housekeeping Supervisor
Vdara Hotel & Spa
03.2012 - 01.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV2004
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Chemical Handling
- Employee evaluations
Languages
Spanish
Timeline
Housekeeping Supervisor
The Westin Las Vegas Hotel & Spa
07.2022 - 01.2024
Banquet Steward
The Cosmopolitan Of Las Vegas
10.2018 - 12.2021
Assistant Housekeeping Manager
Canyon Ranch Spa Club
01.2016 - 05.2017
Housekeeping Supervisor
Vdara Hotel & Spa
03.2012 - 01.2016
High School Diploma -
Desert Pines High School
Similar Profiles
Michelle S. Rizo MejiaMichelle S. Rizo Mejia
Life Guard at Westin Lake Las Vegas Resort & SpaLife Guard at Westin Lake Las Vegas Resort & Spa
Chadi VinluanChadi Vinluan
WEDDING & EVENT SALES MANAGER at The Westin Lake Las Vegas Resort & SpaWEDDING & EVENT SALES MANAGER at The Westin Lake Las Vegas Resort & Spa
James BrooksJames Brooks
Barback/Bartender at JW Marriott Las Vegas Resort & SpaBarback/Bartender at JW Marriott Las Vegas Resort & Spa