Job Search Status
Open to workWork Type
Full TimeGig WorkLocation Preference
RemoteHybridLocation: Palm Coast, FL
Open to relocation: Yes
Open To Work
Hi, I’m
Diana Schaffroth
Palm Coast,FL
Work Preference
Overview
12
years of professional experience
1
Certificate
Work History
Public Storage
Property Manager
04.2025 - 10.2025
Job overview
- Managed operations of storage facilities to enhance customer satisfaction and service excellence.
- Conducted property inspections and identified maintenance needs to support efficient repair processes.
- Facilitated effective tenant communications and resolved inquiries swiftly to maintain positive tenant relations.
VOLKSWAGEN of ST AUGUSTINE
Title Clerk
10.2021 - 05.2024
Job overview
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified liens and bank payoffs of trade vehicles and units purchased privately for resale.
- Liaised across departments to troubleshoot issues surrounding title processing and inventory management.
- Determined and resolved issues concerning procurement and processing of Florida and out-of-state vehicle titles.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork.
- Resolved issues with document procurement through research and communication to outside government agencies and businesses.
- Processed completed and signed title documents through electronic vehicle registration program (DLRDMV) and maintained expert knowledge of computerized systems.(DEALERTRACK)
- Enhanced customer satisfaction by personally initiating in-house processing of title and registration work for all 50 states utilizing DLRDMV.
- Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
OLSON MOTORS LLC
Marketing Specialist
01.2018 - 03.2019
Job overview
- Developed and executed digital advertising campaigns to boost website traffic and conversions.
- Created engaging content for social media platforms, including Facebook, Twitter, Instagram, and YouTube.
- Composed scripts for radio spots and video narrations to enhance promotional efforts.
- Managed all incoming inquiries, setting sales appointments efficiently.
- Guided customers in selecting vehicles that maximized dealership profit potential.
- Resolved customer satisfaction issues and coordinated cost-effective repair services.
- Monitored inventory costs, profit margins, and ensured business licensing compliance.
- Updated vehicle selection, pricing, and specials on website and social media channels.
- Analyzed customer data to inform strategic marketing decisions and optimize outreach.
- Led initiatives to enhance customer retention through personalized communication strategies.
- Managed social media platforms, increasing engagement through tailored content strategies.
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Negotiated with vendors for marketing materials and services, optimizing budget allocation and ROI.
- Crafted compelling press releases, securing favorable media coverage and elevating brand reputation.
- Wrote engaging and successful marketing, advertising, and website copy.
ASAP TOWING & STORAGE
Retail Sales Manager/Auction Coordinator
01.2017 - 02.2018
Job overview
- Responsible for the selection, repair, advertising and sale of pre-owned, marketable vehicle inventory.
- Tracked cost effective repair and service of sale units.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers, marked and arranged vehicles on lot for inspection.
- Prepared auction list for distribution, compiling ad text, photography and graphics for advertising.
- Accurately recorded all bidding activity during live auction.
- Collected and recorded cash and certified payments.
- Prepared registration and title documents and submitted all transfer work to DMV.
- Liaised with motor vehicle authorities to solve issues of pending titles.
- Designed and published a calendar of auction dates for mass mailing to over 1000 new prospective buyers.
ONE TUFF MUDDER LLC
Title Clerk/OfficeManager
04.2014 - 02.2016
Job overview
- Facilitated front office management by prioritizing and addressing all incoming calls and visitor inquiries.
- Facilitated timely submission of licensing applications and quarterly tax returns, contributing to compliance and operational efficiency. Optimized purchase order management to support business needs and improve workflow.
- Executed lienholder responsibilities for trade-in and new purchase vehicles, verifying odometer disclosures and VINs to maintain accurate records.
- Compiled detailed repair orders for service department, providing customer advice to ensure repeat business and loyalty.
- Achieved timely processing of accounts payable, contributing to overall financial health. Streamlined weekly payroll operations, enhancing employee satisfaction and retention.
- Crafted and launched comprehensive business plan for retail jeep rental services, achieving significant annual profit growth post-launch.
- Streamlined high-volume workload processes, maintaining rigorous attention to detail in the verification of ownership documents and registration forms.
Education
Community College of PhiladelphiaPhiladelphia, PA
University Overview
Skills
Customer service
Leasing and sales
Property maintenance
Certification
Notary Public through 11/2025
Timeline
Property Manager
Public Storage
04.2025 - 10.2025
Title Clerk
VOLKSWAGEN of ST AUGUSTINE
10.2021 - 05.2024
Marketing Specialist
OLSON MOTORS LLC
01.2018 - 03.2019
Retail Sales Manager/Auction Coordinator
ASAP TOWING & STORAGE
01.2017 - 02.2018
Title Clerk/OfficeManager
ONE TUFF MUDDER LLC
04.2014 - 02.2016
Community College of Philadelphia
Summary
Focused on enhancing customer satisfaction and effective property management through superior service delivery and maintenance oversight. Demonstrated adaptability in dynamic environments while maintaining operational excellence and achieving sales goals.