Hi, I’m
Diana Schaffroth
Administrative Specialist
Saint Augustine,FL
Overview
30
years of professional experience
Work History
OLSON MOTORS LLC
Marketing Specialist/Sales Associate
01.2018 - 01.2019
Job overview
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Assisted customers in selecting vehicles that best met their needs while maximizing profit potential for dealership.
- Maintained vehicle selection, pricing and specials on website and social media.
- Developed and implemented digital advertising campaigns to increase website traffic and conversions.
- Composed scripts for radio spots and video narrations.
ASAP TOWING & STORAGE
Retail Sales Manager/Auction Coordinator
01.2017 - 02.2018
Job overview
- Independently self-assigned role; selection/marketing used vehicles.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers, marked units.
- Prepared auction list for distribution, compiling ad text, photography and graphics for advertising.
- Accurately recorded all bidding activity during live auction.
- Collected and recorded cash and certified payments D, Prepared tax and title documents and submitted all transfer work to DMV.
- Liaised with motor vehicle authorities to solve issues of pending titles.
- Designed and published calendar of auction dates for mass mailing to over 1000 new prospective buyers.
ONE TUFF MUDDER LLC
Title Clerk/Business/Office Manager
04.2014 - 02.2016
Job overview
- Managed dealership front office, triaged all incoming calls and visitors
- Provided clerical support to business owner; aggregated and prepared all licensing applications, quarterly tax returns, purchase orders.
- Ensured lienholder responsibility for trade-in vehicles or new purchases, odometer disclosure, VIN verification.
- Prepared repair orders for service department and advised customers with focus on retention and return.
- Processed accounts payable; including weekly payroll.
- Personally designed and implemented business plan for expansion into retail Jeep rentals resulting in 30% annual profit after launch.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms
VOLKSWAGEN of ST AUGUSTINE
Title Clerk
10.2021 - 5 2024
Job overview
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified liens and bank payoffs of trade vehicles and units purchased privately for resale.
- Liaised across departments to troubleshoot issues surrounding title processing.
- Determined and resolved issues concerning procurement and processing of Florida and out-of-state vehicle titles
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Education
Community College of PhiladelphiaPhiladelphia, PA
No Degree from Marketing
University Overview
Skills
- Title Examination
- Document Review
- Title Research
- Records evaluation
- Local filing requirements knowledge
- Accuracy and Precision
- Problem-Solving
- Time management abilities
- Notary public
- Excellent communication
- Software proficient
- Adaptability
- Problem-solving aptitude
- Excellent researching skills
Education and Training
Education and Training
Philadelphia, PACertification
- Notary Public through 11/2025
Timeline
Title Clerk
VOLKSWAGEN of ST AUGUSTINE
10.2021 - 5 2024
Marketing Specialist/Sales Associate
OLSON MOTORS LLC
01.2018 - 01.2019
Retail Sales Manager/Auction Coordinator
ASAP TOWING & STORAGE
01.2017 - 02.2018
Title Clerk/Business/Office Manager
ONE TUFF MUDDER LLC
04.2014 - 02.2016
Community College of Philadelphia
No Degree from Marketing
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