- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering at local animal shelters and rescue organizations
- Animal Welfare Advocacy
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
Diana Schneider
Altoona,IA
Summary
Detail-oriented housekeeping supervisor with over 14 years of experience in training and mentoring staff. Skilled in conflict resolution and problem-solving, with a commitment to maintaining health and safety standards. Ready to leverage expertise to enhance operational efficiency and guest satisfaction.
Overview
36
36
years of professional experience
Work History
Housekeeping Supervisor
Festival Fun Parks LLC
Altoona, IA
06.2009 - 09.2023
- Trained and mentored staff on best practices for efficient cleaning procedures and equipment usage.
- Supervised daily housekeeping operations, ensuring cleanliness and safety standards in Hotel and campground facilities.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Cage Cashier
Prairie Meadows Casino & Casino
Altoona, IA
06.1999 - 07.2000
- Maintained compliance with gaming regulations and internal policies during all financial exchanges.
- Assisted guests with inquiries regarding cashing checks, obtaining chips, and redeeming winnings..
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Implemented best practices for cash management, reducing discrepancies in daily reconciliations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Prepared and issued money banks to change persons at start of each shift.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Customer Service Representative
Norwest Bank NA
Beaverdale, IA
01.1990 - 02.1998
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients with account management, ensuring a seamless banking experience.
- Trained new representatives on customer service best practices and system navigation.
- Implemented process improvements that enhanced service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Consultant
Best Buy Inc
Des Moines, IA
08.1987 - 12.1989
- Developed customer relationships to enhance loyalty and drive repeat sales.
- Analyzed customer needs to recommend appropriate products and solutions.
- Conducted product demonstrations to educate customers on features and benefits.
- Trained new staff on sales techniques and company policies to ensure consistent service quality.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
High School Diploma -
Southeast Polk Community School District
Runnells, IA05-1984
Skills
- Quality control
- Administrative support
- Customer relations
- Conflict resolution
- Task delegation
- Reading comprehension
- Staff training and development
- Health and safety compliance
- Fraud detection
- Problem-solving
Interests
Timeline
Housekeeping Supervisor
Festival Fun Parks LLC
06.2009 - 09.2023
Cage Cashier
Prairie Meadows Casino & Casino
06.1999 - 07.2000
Customer Service Representative
Norwest Bank NA
01.1990 - 02.1998
Sales Consultant
Best Buy Inc
08.1987 - 12.1989
High School Diploma -
Southeast Polk Community School District