Diana Torres
La Puente,USA
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
8
8
years of professional experience
Work History
Office Manager
Langs plumbing
West Covina, California
01.2025 - Current
- Interviewed prospective employees and provided input to company owner on hiring decisions.
- Answered phone calls, scheduled appointments, responded to emails
- Monitored incoming emails from customers regarding their payment due and responded promptly with relevant information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers through phone conversations.
- Used judgment and initiative in handling confidential matters and requests.
Office Manager
Codeblue Plumbing and rooter
Granada Hills, California
02.2024 - Current
- Answered phone calls, scheduled appointments, responded to emails
- Dispatched owner and his technicians to job sites
- Created daily schedule for owner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected and entered payment data into system.
- Responded promptly to customer inquiries via email or phone.
Administrative Assistant
Mr Rooter Plumbing
Glendora, California
01.2017 - 02.2024
- Oversaw office
- Assisted in processing weekly payroll
- Served as main office receptionist greeted visitors, answered phones, entered calls, scheduled appointments, followed up with customers, taking messages, replying to emails, scanning and filing documents
- Set up billing accounts
- Made monthly schedule for technicians
- All Human Resource duties including interviewing, hiring and processing new employees, kept employee records organized
- Dispatched Plumbing technicians
- Assisted in organizing company functions
- Provided over 7 years of great customer service
- Managed daily office operations and ensuring efficient workplace functionality.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Responded to customer issues to provide immediate resolution.
- Assisted in training new employees to meet job requirements.
Education
High school or equivalent -
La Puente High
La Puente, CA05.2006
Skills
- Multi-tasking
- Self Starter
- Time Management
- Office Management
- Data Entry
- Customer Relations
- Employee Training
- Attention to Detail
- Billing
- Staff hiring
- Conflict management
- Office administration
- Meeting planning
- Team supervision
Timeline
Office Manager
Langs plumbing
01.2025 - Current
Office Manager
Codeblue Plumbing and rooter
02.2024 - Current
Administrative Assistant
Mr Rooter Plumbing
01.2017 - 02.2024
High school or equivalent -
La Puente High