Diana Tsveer
Charleston,SC
Overview
27
27
years of professional experience
Work History
Server and Manager
Rappahannock Oyster Bar
Charleston, SC - South Carolina
04.2021 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Swig and Swine
Charleston, SC - South Carolina
08.2016 - 04.2020
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests and provided menus.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Stayed informed about daily specials, new menu items, promotions.
Server, Manager
Athens Greek Restaurant
Charleston, SC
02.1998 - 06.2013
- Supervised serving staff to drive high level of hospitality and food excellence.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Established standards for personnel performance and customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
High School Diploma -
Bishop England
Daniel Island05-2001
Skills
- Hostess support
- Daily specials memorization
- Table resetting
- Food inspection
- Order delivery practices
- Team member support
- Communication
- Organization
- Team management
- Customer service
- Organization and time management
- Leadership
- Good Telephone Etiquette
Timeline
Server and Manager
Rappahannock Oyster Bar
04.2021 - Current
Server
Swig and Swine
08.2016 - 04.2020
Server, Manager
Athens Greek Restaurant
02.1998 - 06.2013
High School Diploma -
Bishop England