Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Tucky

Cleveland

Summary

I am seeking an opportunity to work in customer service to generate repeat business and make all business transaction a good experience.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Welch Packaging
Valley View
07.2023 - Current
  • Assisted customers with product inquiries and order placements.
  • Build Customer relationships.
  • Ensure the customer is satisfied with their order.
  • Process new item paperwork for new order
  • Order office supplies
  • Handle all UPS receiving and shipping
  • Handle all incoming and outgoing mail

Service Coordinator

Howard Hanna
Mayfield Heights
02.2002 - 05.2023
  • Submit invoices for payment
  • Coordinate time sensitive material
  • Distributing and process daily mail
  • Handle incoming and outgoing UPS
  • Monitoring and purchase office supplies
  • Coordinate fundraisers
  • Dispatch drivers with sensitive material
  • Coordinate drivers' daily route to accomplish deadlines

Front Office Manager

Clarion Hotel by Choice Hotels
Middleburg Heights
05.2000 - 02.2002
  • Managed front desk department
  • Prepared weekly schedule
  • Interviewed, hire, along with training staff
  • Guaranteed employee and guest satisfaction

Catering Manager

Comfort Inn & Suites
Cleveland
05.1995 - 05.2000
  • Coordinate all details for meetings
  • Distributed weekly meeting schedule
  • Ensured Client satisfaction to guarantee repeat business
  • Cold call to solicit new business

Education

Bachelor of Arts - Paralegal Studies

Kaplan University
Davenport, IA
05-2012

Associate of Arts - Business Administration And Management

Cuyahoga Community College
Parma, Oh
06-1997

Skills

  • Order processing
  • Accurate record keeping
  • Problem solving
  • Attention to detail
  • Awards of teamwork

Timeline

Customer Service Representative

Welch Packaging
07.2023 - Current

Service Coordinator

Howard Hanna
02.2002 - 05.2023

Front Office Manager

Clarion Hotel by Choice Hotels
05.2000 - 02.2002

Catering Manager

Comfort Inn & Suites
05.1995 - 05.2000

Bachelor of Arts - Paralegal Studies

Kaplan University

Associate of Arts - Business Administration And Management

Cuyahoga Community College
Diana Tucky