Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Uzdenova

West Sacramento,CA

Summary

Dynamic professional with experience as a Dispatcher Coordinator at ACERTUS, excelling in logistics management and customer service. Enhanced customer satisfaction through precise dispatching and training new staff. Proven ability to foster teamwork and resolve conflicts, ensuring optimal team performance and adherence to standards. Strong attention to detail and effective organizational and communication skills.

Overview

3
3
years of professional experience

Work History

Dispatcher Coordinator

ACERTUS
10.2024 - Current
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.

Paraeducator

KinderCare Learning Centers
01.2024 - 10.2024
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.

Team Leader

Sourdough & Co
11.2021 - 01.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Education

Associate of Arts - Business Administration

Sacramento City College
Sacramento, CA
01-2026

Skills

  • Dispatch software
  • Logistics management
  • Customer service
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Data entry

Languages

Russian
Full Professional

Timeline

Dispatcher Coordinator

ACERTUS
10.2024 - Current

Paraeducator

KinderCare Learning Centers
01.2024 - 10.2024

Team Leader

Sourdough & Co
11.2021 - 01.2024

Associate of Arts - Business Administration

Sacramento City College

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Diana Uzdenova