Diana Valencia
Orlando,USA
Summary
Experienced with creating and maintaining detailed schedules to support project timelines and resource management. Utilizes advanced planning techniques to ensure optimal allocation of resources and smooth workflow. Knowledge of prioritizing tasks and coordinating team efforts to meet deadlines efficiently.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
11
11
years of professional experience
Work History
Logistic Schedular
RomTech
04.2021 - 06.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Real Estate Executive Administrator
Donovan
10.2017 - 02.2021
- Schedule and organize personal marketing advertising on a monthly basis to ensure constant personal marketing
- Create marketing materials with agent such as writing copy for a newsletter or use pre-designed newsletter from CRS, Irongate or Realty Times
- Keep all price changes up to date in MLS, I-online and all websites to help maintain correct information for anyone who may see it, including agents within Irongate and at large, buyer, sellers and prospects
- Assemble pre-listing and listing packets using our standard format
- Listing packets and pre-listing packets to be ready at moment's notice so that agent can list a home as quickly as client may need
- Oversees the collection of closing cost, payment of expenses, compliance with lease terms and preparation of all required legal notices
- Recommends and coordinates legal action as necessary
- Reintroduced post card marketing initiative that has led to 15% increase in quarterly sales
Guest Relations Representative
Darden
09.2016 - 01.2017
- Represented brand by listening and helping resolve conflicts with customers via email or phone call
- Responsible for completing customer related cases electronically via email
- Highly knowledgeable in completing customer fulfilment
- Expert in customer cases related to Loyalty Rewards Program
- Assisted in the roll out project of the Loyalty Rewards program at 500+ restaurants
- Trained both restaurant staff and customers on how to enroll and use the Loyalty Rewards program
- Introduced innovative ideas to create automated email responses to guest inquiries concerning Loyalty Rewards
C.S.R (Supervisor)
Aon Hewitt
08.2015 - 09.2016
- Handling inbound customer calls ranging from 80-150 per day
- Managing customer escalations
- Training of new team members in proper call procedures
- Chat support for verification team
- Auditing/Verifying eligibility of insurance documents
- Awarded brilliance award 3 times in a row for the month of August, September and October of 2015 which lead to Supervisor promotion
- Accumulated 22 customer 'kudos' reward during employment at Aon Hewitt
- Lead biweekly mentoring sessions and call reviews for tier 1 team member
Secretary
LUXIEL TRAVEL & Tours INC
09.2013 - 02.2015
- Scheduling taxi service pick-ups for clients
- Coordination of schedule times of service
- Promotion of business through social media: twitter, Facebook, etc
Education
Associate of Arts -
Valencia College
Orlando, FL06-2021
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Effective multitasking
- Schedule coordination
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Logistic Schedular
RomTech
04.2021 - 06.2024
Real Estate Executive Administrator
Donovan
10.2017 - 02.2021
Guest Relations Representative
Darden
09.2016 - 01.2017
C.S.R (Supervisor)
Aon Hewitt
08.2015 - 09.2016
Secretary
LUXIEL TRAVEL & Tours INC
09.2013 - 02.2015
Associate of Arts -
Valencia College
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