Diana Avalos-Martinez
Santa Ana,CA
Summary
Compassionate Psychology Graduate with practical experience in mental health and Applied Behavior Analysis (ABA). Skilled in supporting clients in structured treatment settings, monitoring behavior, and collaborating with multidisciplinary teams. Committed to fostering safe and respectful environments while delivering strong communication and organizational skills.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Mental Health Technician
The Mental Health Collective
Newport Beach, CA
07.2025 - Current
- Provide direct support and supervision to clients in a behavioral and mental health treatment setting while helping maintain a safe, structured, and therapeutic environment.
- Conduct regular client rounds and observations, accurately document behaviors and concerns, and communicate changes in client status to clinical and operations teams.
- Supported clients in daily routines, program expectations, coping strategies, and appropriate behavior, ensuring professional boundaries and confidentiality.
- Use a trauma-informed and client-centered approach when interacting with individuals experiencing mental health challenges.
- Assisted with safety procedures, shift handoffs, and communication across multidisciplinary teams, enhancing continuity of care.
- Built positive, professional relationships with clients, upholding facility policies and maintaining appropriate boundaries.
Server
Olive Garden
Santa Ana, CA
05.2022 - Current
- Managed multiple tables in fast-paced environment, prioritizing organization and effective communication to enhance guest satisfaction.
- Coordinate closely with kitchen, bar, and front-of-house staff to ensure an efficient guest experience.
- Addressed customer concerns professionally, working to resolve issues and foster a positive dining experience.
- Maintained clean, organized dining areas while adhering to health, safety, and company standards to ensure compliance and guest comfort.
Behavior Technician
Nyansa Learning Corporation
Tustin, CA
07.2024 - 03.2025
- Provided individualized Applied Behavior Analysis (ABA) therapy to children in both clinic and natural settings under the supervision of Board Certified Behavior Analysts (BCBAs).
- Implemented individualized behavior intervention and skill-acquisition programs based on each client's treatment goals.
- Collaborated with families, BCBAs, and other members of the clinical team to support client progress and consistency of care.
- Recorded session data and documentation, ensuring confidentiality and adherence to clinical guidelines to support effective treatment.
- Collaborated with families, BCBAs, and clinical team members to enhance client progress and ensure consistent care.
- Employed a patient and supportive approach to foster positive interactions with children and their families.
Brand Representative
Hollister Co.
Orange, CA
08.2020 - 03.2025
- Delivered personalized customer service to enhance customer satisfaction and facilitate product selection and purchases.
- Processed point-of-sale transactions, returns, and exchanges accurately and efficiently.
- Ensured store organization and upheld visual merchandising standards to foster a welcoming shopping environment.
- Worked collaboratively with team members and management to support daily operations, company policies, and sales goals.
- Adapted to fast-paced environment while effectively juggling multiple responsibilities and maintaining a positive demeanor.
Host / To-Go Specialist
TGI Fridays
Orange, CA
08.2021 - 05.2022
- Welcomed guests, managed waitlists and seating, and coordinated with servers and managers to ensure smooth front-of-house operations.
- Handled takeout and online orders, ensured order accuracy, and processed customer payments to facilitate efficient service.
- Handled takeout and online orders, verified order accuracy, and processed customer payments.
- Addressed customer concerns professionally, contributing to a positive dining experience.
Education
Bachelor of Arts - Psychology, Political Science
California State University, Fullerton
Fullerton, CA05-2026
High School Diploma - undefined
Samueli Academy Charter High School
Santa Ana, CA01-2022
Skills
- Mental Health Support
- Case notes
- Behavior analysis
- Client supervision
- Trauma-Informed Care
- Active listening
- Team Collaboration
- Time Management
- Attention to Detail
- Computer Skills
- Crisis Intervention
- Conflict Resolution
- Spanish & English
Additional Information
Authorized to work in the United States for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mental Health Technician
The Mental Health Collective
07.2025 - Current
Behavior Technician
Nyansa Learning Corporation
07.2024 - 03.2025
Server
Olive Garden
05.2022 - Current
Host / To-Go Specialist
TGI Fridays
08.2021 - 05.2022
Brand Representative
Hollister Co.
08.2020 - 03.2025
High School Diploma - undefined
Samueli Academy Charter High School
Bachelor of Arts - Psychology, Political Science
California State University, Fullerton