Karen Windel
Kemah,TX
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
22
22
years of professional experience
Work History
Cashier
Kroger
Seabrook, TX
08.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Collaborated with team members to optimize checkout flow during peak hours.
Deli/Bakery Clerk
Arlan's Market
Seabrook, TX
08.2022 - 11.2024
- Assisted customers with product selection and inquiries, ensuring excellent service and satisfaction.
- Maintained cleanliness and organization of bakery displays to enhance customer experience.
- Operated baking equipment safely while adhering to food safety standards and regulations.
- Prepared and packaged baked goods for display, following quality control procedures.
- Collaborated with team members to manage inventory levels and restock supplies efficiently.
- Trained new staff on bakery operations, ensuring adherence to processes and protocols.
- Implemented process improvements that enhanced workflow efficiency in the bakery section.
- Monitored product freshness and rotated stock to minimize waste and maintain quality standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Cashier
First Sip Liquor
La Porte, TX
05.2021 - 07.2022
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Manager/Server
Brewingz
La Porte, TX
07.2019 - 05.2021
- Trained and mentored new staff on service standards and menu knowledge
- Coordinated dining room operations to ensure efficient service flow
- Enhanced guest experiences by addressing concerns promptly and effectively
- Managed inventory levels and collaborated with suppliers for timely deliveries
- Oversaw scheduling to optimize labor efficiency during peak hours
- Cultivated positive relationships with regular customers, fostering loyalty and repeat business
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
Pantry Coordinator
Levy Restaurants
Houston, TX
03.2018 - 01.2021
- Coordinated inventory management processes to ensure timely availability of pantry supplies.
- Developed standardized procedures for food preparation and storage to enhance operational efficiency.
- Trained and mentored team members on best practices in food safety and hygiene compliance.
- Streamlined communication between kitchen staff and suppliers to optimize order fulfillment timelines.
- Fostered a collaborative team environment, promoting shared responsibility in achieving service excellence goals.
- Optimized storage solutions within the pantry space for easier access to items during distributions while maximizing capacity for inventory storage.
Hourly Shift Manager
Loli and Pops
Friendswood, TX
11.2017 - 03.2018
- Supervised daily operations to ensure optimal workflow and adherence to company standards.
- Trained and mentored staff on customer service techniques and product knowledge.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Coordinated team scheduling to optimize labor efficiency during peak hours.
- Led initiatives to enhance customer experience through innovative merchandising strategies.
- Fostered a positive team environment by promoting open communication and collaboration among staff members.
Host, Server, Bartender, Trainer, Manager
Joes Crab Shack
Houston, TX
03.2004 - 07.2017
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved guest complaints promptly, turning challenges into opportunities for improvement.
- Trained new hosts on operational procedures and customer service standards.
- Supported management in implementing promotional events to increase foot traffic.
- Monitored dining room atmosphere, adjusting lighting and music for optimal ambience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mentored new bartenders on cocktail preparation, customer service, and bar equipment operation.
- Fostered an inclusive work environment by promoting open dialogue and addressing any workplace conflicts in a timely and effective manner.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Timeline
Cashier
Kroger
08.2023 - Current
Deli/Bakery Clerk
Arlan's Market
08.2022 - 11.2024
Cashier
First Sip Liquor
05.2021 - 07.2022
Manager/Server
Brewingz
07.2019 - 05.2021
Pantry Coordinator
Levy Restaurants
03.2018 - 01.2021
Hourly Shift Manager
Loli and Pops
11.2017 - 03.2018
Host, Server, Bartender, Trainer, Manager
Joes Crab Shack
03.2004 - 07.2017
High School Diploma -
Sam Rayburn High School